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Quality Policy

Statement of Commitment to Quality

Deaf Children Australia (DCA) is a not-for-profit organisation committed to removing the barriers to personal development and social inclusion faced by deaf and hard of hearing children, youth, and their families.

We provide a range of services including Parent Mentoring, Family Camps, Disability Employment Services, bilingual language resources, and specialist -e-learning and information resources for the community.

Through our Quality Management System (QMS), DCA intends to deliver and maintain reliable quality products and services that meet, or better, the expectations of our participants and other stakeholders.

The prime responsibility for all our staff is to satisfy the needs and expectations of our participants and stakeholders and this will be met by the achievement of our quality objectives. The involvement and dedication of our staff to quality ensures we maintain our reputation for ongoing satisfaction and meeting the requirements of our participants.

We aim to continually achieve compliance with the priorities and conditions of Board Governance Policies, current Government Funding Agreements, Government Acts and Standards, and International Quality Assurance management requirements. To this end, we have documented our quality management practices in a format that complies with the exacting standards of AS/NZS ISO 9001:2016 and the specific standards that apply to each area of our business.

All staff are committed to this policy which provides the basis for our continuous improvement processes aimed at achieving high standards for our products and services.


Chief Executive Officer


To obtain a copy of our full quality policy please contact us at

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