Compliments/Complaints
DCA is committed to being open and responsive to any complaints or suggestions for improvement made by its service users (people we support / participants and customers) or other members of the community and stakeholders.
DCA will seek an outcome to a complaint which is satisfactory to all parties and will work to incorporate suggestions for improvement into service development and business improvement programs.
It’s OK to complain.
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Feedback, compliments, and complaints help us improve our programs and service and give you better supports.
To give us feedback or make a compliment or complaint you can do this online here:
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Fill out this online form
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Send an e-mail to quality@deafchildren.org.au.
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Call us on 03 9539 5300
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Send us an SMS on 0420 971 391
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Chat in person to any Deaf Children Australia or Sign for Work staff member
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You also have the right to tell an independent agency about your complaint
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We will give you the details for independent agencies when you:
• Start services with us
• Make a complaint
• Ask us for the details of an independent agency
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You have the right to have an advocate to support you to make a complaint.
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You can access a Disability Advocate if you choose.
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You can also make a complaint to an external agency
Details of these external agencies are listed below:
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Disability Employment Services (DES)
National Customer Service Line (NCSL)
The NCSL can help a person to transfer to another DES provider
People who use Disability Employment Services also have the right to access a Disability Advocate through the National Disability Advocacy Program.
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National Disability Advocacy Program
The Department of Social Services (the department) funds the National Disability Advocacy Program (NDAP) to provide people with disability access to effective advocacy support. This support works to promote and protect the rights of people with disability by helping to remove barriers to their full and equal participation in the community.
NDAP is for people with disability who are facing complex challenges. The program provides support in situations where people with disability feel unable to act, speak or write about a difficult situation on their own, or do not have the support required to resolve an issue.
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How a disability advocate can help
An advocate can provide information, help an individual explore their options and work through issues, and make informed decisions. Through NDAP, an advocate can assist individuals to:
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Understand and exercise their rights
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Self-advocate, wherever possible
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Identify and address situations of violence, abuse, neglect or exploitation
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Make a complaint
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Understand and/or access the NDIS, Centrelink and other government services
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Find and use community services, including legal services
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Request extra support (such as reasonable adjustments) at school or work.
You can view a list of NDAP providers here.