April 30, 2026

What Makes a Workplace Really Deaf Friendly?

Insights from Our NSW Employment Coaches

At Sign for Work, we want every workplace to be a place where deaf and hard of hearing people feel they belong. It is not just about following rules, it is about respect and inclusion. 

Our NSW Employment Coaches work with deaf and hard of hearing people every day. They see what works and what does not work.  

Our NSW Employment Coaches shared these tips to help more employers understand how to create a great workplace. 

 

How can a workplace start being inclusive? 

“Promoting a proactive and inclusive culture by using accessible technology and adapting communication to suit individual needs. Ensuring everyone can engage effectively by creating supportive environments and personalising how information is shared.” — Josh 

Inclusion should not be something people think about last. The best workplaces do not wait for someone to ask for help. Instead, they build accessibility into everything they do from the very start. 

 

What helps an employee do their best work? 

“Providing appropriate adjustments and access in the workplace.” — Racquel 

Sometimes, the only thing stopping a talented worker from doing a great job is not having the right tools. Making changes at work is not a “favour” or a gift. These changes are the keys that help a person show their skills and do their best work. 

 

Why is learning about Deaf culture important? 

“Making an effort to educate themselves about the Deaf culture, customs, and community.” — Racquel 

Real inclusion is more than just having the right tools, it is about how the team works together. When workers take the time to learn about deaf culture, they are not just learning “good manners.” They are building a strong bridge of respect and understanding between everyone, it is about learning who we are as a community. 

 

How can we make communication easier for everyone? 

“Interpreter for big meeting, subtitles for online and simple understand instructions like clear/clarify – anyone can pick up and use – deaf language (Auslan).” — Karina 

Meetings and daily catchups are where the “magic” of teamwork happens. In a deaf-friendly environment, information flows freely and clearly, ensuring no one is left out of the loop or forced to play “catch up” with the conversation. Whether it is an interpreter or clear notes, everyone should understand what is happening. 

 

We are here to help! 

Building a deaf-friendly workplace is a team effort. The NSW Sign for Work team is ready to support employers and job seekers to make work accessible for all. 

Want to learn more? Click below to read more about Sign for work!