Clear workplace communication helps teams work well and feel included. But for deaf and hard of hearing employees, communication can break down in ways that are often missed by others.
Most communication breakdowns at work are not intentional. With simple changes and better planning, many issues can be fixed quickly and effectively.
Here are some of the most common communication challenges in the workplace, and practical ways to address them.
Meetings Without Access
Meetings are a common source of workplace communication breakdowns. This often happens when interpreters are not booked, captions are missing, or people talk over each other.
How to fix it
- Book Auslan interpreters or live captions in advance
- Share agendas and documents before meetings
- Ask one person to speak at a time
- Make sure everyone can see each other clearly
Accessible meetings support inclusive workplaces and better outcomes for all staff.
Important Information Shared Informally
Key updates are sometimes shared through quick chats, phone calls, or informal conversations. This can unintentionally exclude deaf and hard of hearing staff.
How to fix it
- Follow up verbal conversations with written summaries
- Share updates by email or team messaging tools
- Avoid relying on word of mouth for important information
If information is important, it should always be shared in writing.
Poor Video Call Setups
Online meetings can be challenging when cameras are off, lighting is poor, or people speak without being visible on screen.
How to fix it
- Encourage cameras on where possible
- Use good lighting and clear framing
- Enable live captions
- Pause to check understanding
Small changes can significantly improve accessible communication at work.
Unclear Instructions and Expectations
Unclear tasks, vague deadlines, or last minute changes can create confusion and stress. This is especially difficult when instructions are given verbally only.
How to fix it
- Use clear and simple language
- Provide written instructions and deadlines
- Allow time for questions and clarification
Clear expectations help prevent misunderstandings and support workplace adjustments.
Hesitation to Ask for Support
Some employees may avoid asking for clarification or adjustments due to fear of being seen as difficult. This can increase communication challenges over time.
How to fix it
- Encourage open conversations about access needs
- Normalise requests for adjustments
- Check in regularly rather than waiting for issues to arise
Supportive environments lead to stronger inclusive employment outcomes.
Improving Communication at Work
Most communication barriers in the workplace are caused by systems that were not designed with accessibility in mind.
By making small, thoughtful changes, employers can create clearer, more effective and more deaf-friendly workplaces.
If you are deaf or hard of hearing and experiencing communication challenges at work, or if you are an employer wanting to improve communication access, Sign for Work Ongoing Support (Work Assist) employment support can help. Our team works with both employees and employers to identify practical solutions that support long term success at work.